Diversified’s experience working with
Chris Edward Consulting
94% placement Success rate
ROI - 53% revenue growth of Operations/Engineering Division in 3 years
Diversified Systems, an AV | UC | Broadcast Media | Physical Security systems integrator, north of $1B in revenue, was looking to hire for a variety of different positions: Programmer, Field Engineer, Project Manager, Business Development Account Executive, and Pre/Post Engineer.
Problem: Diversified was having challenges in a few areas. One was identifying qualified candidates in specific markets. The other was improving the overall retention rate with new hires. Understanding Diversified’s process more, it was very clear that they were lacking a consistent flow of candidates in the pipeline. Due to the lack of candidate flow, Diversified would at times hire just for skill set alone, and ignore the other characteristics of a quality hire, which lead to their retention issues.
Solution: In teaming up with Diversified’s HR Business Partner and hiring managers in Texas & West Coast markets, we advised them to look at candidates on 2 fronts.
The first: The skill set of any candidates being considered. While this was not a big of a problem, we still wanted to make sure that skill set was there with all candidates being considered.
The second: The characteristics/soft skills of what makes a great candidate. Being that Diversified is always going through constant changes, and acquiring different lines of business to add to their overall solution, it was very important to find candidates who have had a proven track record in adaptability. We also looked for candidates who were more career driven then compensation driven. We wanted to avoid any landmines down the road with potential hires leveraging 1 yr. of employment for a higher salary.
Last we tested candidates on client conflict to determine how candidates would respond. Would they shift blame, or take accountability? Also, what did they do to make the situation better?
Additionally we utilized our rolodex in the industry to identify the professionals that we felt had the right skill set, but also possessed the right soft skills/characteristics that would fit the team dynamics.
Throughout the process we also helped Diversified realize a problem they did not know they had, which was the last part of the hiring cycle specifically around offers being sent out. Part of the problem was Diversified was taking 3 week and at time over a month to get approval on offers to go out. In today’s competitive landscape time kills. Last we provided compensation data in the areas where they were below market to help Diversified be more open and flexible on compensation based on the caliber of candidate.
"I began partnering with Chris Edward Consulting in the AV integrator space two years ago, and in that time they have quickly risen to the top of our preferred recruiting vendors. Chris has been most responsive to our ever-changing requests. Careful attention paid to the nuances of our needs and the ability to discuss rather than dictate--whether for specific requisitions or changes to our processes--has truly made for an easy partnership and set the groundwork for the years to come. Chris Edward Consulting has set a high standard of quality for the candidates they present, the organizations with whom they choose to work with, and the way in which they conduct business."
Galen Lee - HR Business Partner - Talent | Diversified
Result: 17 hires in 3 years with a 100% success rate in placement, 2 promotion, and 94% retention rate in new hires beyond 2 years. This also resulted in the West Coast territory being #1 in the company for YOY revenue increase.
About Diversified: Diversified is an industry leading technology solutions provider delivering innovative digital media, collaborative, broadcasting, electronic security, and OTT solutions to a global clientele across a wide array of markets including financial, media & entertainment, enterprise, energy, higher education, technology, healthcare, hospitality, government, and more.
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